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When Quick-Start, isn't
One of the great things about this industry is that, no matter how long you’ve been spinning wrenches, something amazing will always cross your path. I recently saw a beauty. The owner, driving a ’97 F-150, was trying to get just a...
By Jim Anderton, SSGM Technical Editor
What gets you up in the morning?
s a parent, manager, coach or trainer, there is always a tension between using positive or negative reinforcement. Are we going to coerce proper behavior out of the people we lead, or are we going to draw out the best they have to offer? Are we...
By Murray Voth, TACT
When it comes to routine brake jobs, what installers want is pretty simple — an easy way to install quality product that won’t be coming back to the shop because of noise or excessive vibration. Besides, fixing such issues means a...
By Noelle Stapinsky
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